Frequently Asked Questions
Everything you need to know about our artisanal crackers and delivery services.
How do you ensure the crackers don't break during shipping?
We use custom-designed, eco-friendly protective packaging and air-cushioned inserts to ensure your crackers arrive in perfect, whole condition.
What is the shelf life of your artisanal crackers?
Our crackers are baked fresh and stay crisp for up to 6 months when stored in a cool, dry place. For maximum freshness, we recommend sealing them in an airtight container after opening.
Do you offer gluten-free or vegan options?
Yes, we have a dedicated line of both gluten-free and vegan crackers. Please check the 'Dietary Needs' filter on our shop page for specific product details.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-5 business days depending on your location.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on food products. However, if your order is damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Do you offer wholesale pricing for catering or retail?
Absolutely! We offer bulk discounts for events and wholesale accounts for gourmet markets. Please visit our 'Wholesale' page to submit an inquiry.