Returns & Refunds Policy
At The Cracker Company, we take pride in the quality of our artisanal snacks; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or defective. Please contact us within 48 hours of delivery to ensure a swift resolution for any quality concerns.
Inspect Your Order
Upon arrival, please check your package for any signs of damage or incorrect items before opening the individual cracker sleeves.
Contact Support
Email our team at [email protected] with your order number and clear photos of the damaged product or shipping box.
Verification Process
Our quality assurance team will review your claim within 2 business days to verify the issue and approve a replacement or refund.
Resolution
Once approved, we will ship a fresh batch of crackers at no additional cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing